Help

 To help with all things World Gifts, we've put together this list of our most frequently asked questions for you.

If you can't find an answer to your question, please call our friendly team on 0808 14 000 14.

Your website isn't working properly! 

We're very sorry you're experiencing difficulties with our website, we've been making lots of technical changes and there are still a few issues we're ironing out. Please don't let that stop you ordering a lovely World Gift, give us a call on 0808 14 000 14 or email us on worldgifts@cafod.org.uk and we can process your order manually.

I've made a mistake! Can you help?

Yes we can. If you've ordered the wrong gift, the wrong type of gift card, or anything else, please call us so that we can help on 0808 14 000 14

We're open from 9.30am - 5.30pm but you can send an email to worldgifts@cafod.org.uk at any time.

It would be spectacular if you could tell us your name, address and your order number.

My gifts haven't arrived...

It can take up to two weeks for posted gift cards to arrive with you, but on the rare occasions when gifts don't arrive on time, we will do whatever we can to help. You should receive an eCard or Print at home gift within 20 minutes of placing your order. If you don't receive an e-mail please check your spam/junk folder as sometimes they can end up in there!

Please call us as soon as you can so that we can sort things out.

How do World Gifts work?

What are World Gifts?

World Gifts are an amazing way to make a difference! You buy a virtual gift, get a gift card to pass on and your donation will then change someone else's life.

For fans of detail here's exactly How it works

Are the gifts real?

You betcha! World Gifts are real examples of CAFOD’s life-changing work from our projects around the world.

When you buy a gift, your donation will go into one of five funds that cover different types of work so that we can reach those most in need with practical help.

For instance, when you buy Teach someone to read, the money from your gift will go into our Education and Skills Training fund. It will then fund all kinds of CAFOD education projects that provide training, school supplies and safe places to learn.

I know you're intrigued, so head over to Gifts in action to find out more.

What's CAFOD then?

We're so glad you asked! CAFOD is a charity that works with local experts to reach people in poverty throughout the world. We help families in Africa, Latin America, Asia and the Middle East to change their lives for the better.

To find out more, mosey on over to cafod.org.uk. Remember to come back when you're done!

Why are your prices for some World Gifts different to other charities?

The short answer is that we don't know! It's difficult for us to say how other charities come to price their virtual gifts and what is included in that cost.

We do know that all of our charity gifts are priced from real examples of our life-changing projects and include essential extras like training or tools.

I have a delivery question

What do I receive?

If you order a gift card via the post - you will get a gorgeous gift card that describes how this amazing gift will change lives for the better! There is also room for you to personalise the card before passing it on. 

If you order an eCard - you can instantly send an animated gift via email directly to a loved one. You can include a personalised message with this card. 

If you order a certificate to download and print at home - we will email you the link to your chosen gift card once you have completed your purchase. Ask your friendly neighbourhood printer to flip your paper on its short edge to get a perfect print!  

Some gifts don't come with a gift card and can only be sent to you in the post, such as our stickers, Fairtrade chocolate or tote bags. (Virtual chocolate is no fun at all.)

These gifts are all ethically sourced and proceeds from their sale go towards CAFOD's work, wherever these funds are most needed.

How do I choose the gift cards? 

It's simple - select your World Gifts, then follow the instructions on the basket page for how to choose your card design and add it to your basket. It's choosing between our gorgeous card designs that's the hard part!

If you are in love with our Special Gift card, that's perfect because that is the default card you'll be sent if you don't choose to change it.

If you're ordering an eCard you don't even have to wait until you get to the basket page! Choose a beautiful eCard cover from the gift page.  

It makes us sad, but at the moment you still need to place separate orders if you want gifts to have different card covers. We're hoping to change this soon.

What's this about free delivery?

Whatever you order through World Gifts, we can post it to you for free. That warm and fuzzy feeling you get when you place the order is free as well.

If you'd like to make a top up donation to cover delivery costs that would be completely lovely of you. You can add a donation to your basket before you check out with one easy click.

How long does delivery take?

Get your order in early for those special occasions as it can take up to two weeks for posted gifts cards to get to you.

I can't wait that long! Can I get my gifts quicker?

For those last-minute present solutions, you can order an eCard and your gift will arrive instantly! You can also get the link to a print at home certificate straight away.

On posted gift cards and presents, we offer express delivery for £5 which will reach you in 1-2 working days. Call us by midday on Monday to Friday to get your gifts by signed for delivery the very next day.

We can now offer express delivery online! The deadline is still midday to get your gift the next working day, gifts purchased after this will arrive the following working day.

Can you send the card directly to my friend/family member/pet?

Not posted gift cards. We post World Gifts directly to the person who orders them so that you can personalise the gift card before handing it on.

But eCards are sent directly (and instantly) to the email address you choose and you can send a personalised message too. Did we also mention that they're animated? 

I live outside the UK. Can I buy World Gifts?

Good for you. Yes, of course!

Sadly, we can't guarantee delivery times or offer the next day delivery service for non-UK addresses, but we do have these amazing, instant, animated and personalised eCards that you can send. They're also the green option! 

My question is more about fundraising

I want to use World Gifts in my school. Can you help me?

Thank you, hooray and of course we can!

Please check out cafod.org.uk/schoolsworldgifts for special fundraising ideas and free resources.

If you would like Christmas catalogues to give out at your Nativity play please call us to order some for free.

I want to support World Gifts in my parish. Can you help me?

A huge thank you and hooray to you too! Please check out cafod.org.uk/groupgifts for special fundraising ideas and free resources.

If you would like more catalogues to give out at a carol service or after Mass then please call us to order some for free.

How can I use World Gifts for my wedding?

We'd love to help you make big difference on your big day!

If you'd like to make a donation in lieu of traditional wedding favours, we have gorgeous wedding favours for your tables. For ideas including our alternative gift list, head over to cafod.org.uk/celebrate

How much money do you spend on promoting World Gifts? 

We know how vitally important it is to be good stewards of the money donated to us and we work to lower costs where we can. Our Christmas catalogue costs less than 6p to print.

For every £1 we spent on promoting World Gifts, we raise more than £4 for our life-changing work overseas. 

Questions that defy easy categorisation

Are World Gifts environmentally friendly?

Absolutely. Our eCards are sent by email and are therefore the greenest option, but rest assured that all of our printed items use paper that comes from sustainable sources.

How can I order a Christmas catalogue?

Why not order more than one? They're free and they will surely surprise and delight your friends and family!

You can order online or call 0808 14 000 14 to speak to a friendly human.

Does Gift Aid apply to World Gifts?

The brilliant news is YES. We can claim Gift Aid on all virtual World Gifts along with any top-up donations.

Orders of tote bags, colouring pencils and the like aren't eligible for Gift Aid and neither are orders made by organisations like schools and parishes.

If you can, please tick the Gift Aid box when you make your order as we can do so much good with the extra money we claim!

What are your terms and conditions?

Congratulations! You've read all of our frequently asked questions. (Or you've quickly scrolled to the bottom of this page.)

However you got here, your reward is a link to the World Gifts Terms and Conditions