Help

We're very sorry you're experiencing difficulties with our website. Please don't let that stop you ordering a lovely World Gift, give us a call on 0808 14 000 14 or email us on worldgifts@cafod.org.uk and we can process your order manually.

Yes we can. If you've ordered the wrong gift, the wrong type of gift card, or anything else, please call us so that we can help on 0808 14 000 14. 

We're open from 9.30am - 5.30pm but you can send an email to worldgifts@cafod.org.uk at any time. Please tell us your name, address and your order number so we can fix the problem as soon as possible.

It can take up to two weeks for posted gift cards to arrive with you, but on the rare occasions when gifts don't arrive on time, we will do whatever we can to help.

You should receive an eCard or Print at home gift within 20 minutes of placing your order. If you don't receive an e-mail please check your spam/junk folder as sometimes they can end up in there!

Please call us as soon as you can so that we can sort things out.

If you order a gift card via the post - you will get a gorgeous gift card that describes how this amazing gift will change lives for the better! There is also room for you to personalise the card before passing it on. 

If you order an eCard - you can instantly send an animated gift via email directly to a loved one. You can include a personalised message with this card. 

If you order a certificate to download and print at home - we will email you the link to your chosen gift card once you have completed your purchase. Ask your friendly neighbourhood printer to flip your paper on its short edge to get a perfect print!

If you order a card to be sent directly to a friend – your loved one will receive a beautifully illustrated card explaining how your gift will change lives. All of this with a personalised message that you filled in online so that it doesn’t arrive anonymously! 

Some gifts don't come with a gift card and can only be sent to you in the post, such as our stickers, Fairtrade chocolate or fun sheets. (Virtual chocolate is no fun at all.) 

These gifts are all ethically sourced and proceeds from their sale go towards CAFOD's work, wherever these funds are most needed. 

It's simple - as you choose your World Gift you'll be asked how you want to receive your card and what design you want. It's choosing between our gorgeous card designs that's the hard part!

Orders over £40 are free. If the order is below £40, we will charge £3.95 for standard delivery. In case you want to get that warm and fuzzy feeling as soon as possible, our express delivery is £5.50 while signed for guaranteed delivery is £10.

If you'd like to make a top up donation to cover delivery costs that would be completely lovely of you. You can add a donation to your basket before you check out with one easy click.

Get your order in early for those special occasions as it can take up to two weeks for posted gifts cards to get to you.

Free standard delivery takes 7-10 working days

Standard delivery takes 7-10 working days

Express delivery takes 2-4 working days

Signed for guaranteed delivery takes 1-2 days

For those last-minute present solutions, you can order an eCard or print-at-home card, and your gift will arrive instantly!  On posted gift cards and presents, we offer express delivery for £5.50 which will reach you in 1-2 working days. Choose express delivery at the checkout or call us by midday on Monday to Friday to get your gifts by signed for delivery the very next working day.  We can now offer express delivery online! The deadline is still midday to get your gift the next working day, gifts purchased after this will arrive the following working day.  Please note, if you place your order after midday on Friday, we will not be able to dispatch your order until Monday, so you will not receive your order until Tuesday or Wednesday.

Yes! We now have an option to personalise your card online and send it directly to your loved one. Unfortunately, we can only send to one address per order, but we hope this still helps to speed up your Christmas present buying! 

You can still order World Gifts cards directly to the person who orders them so that you can personalise the gift card before handing it on. The perfect choice if you want to hand-write your cards, give them as part of a bigger parcel, or if you want to order lots of World Gifts at once before distributing them to your loved ones. 

Remember, eCards are sent directly (and instantly) to the email address you choose and you can send a personalised message too! 

Please note: Unfortunately at this time, we are only able to print characters used in the English and Welsh languages, on our cards, in respect of the names, messages and addresses you provide for personalisation. Characters used in other languages, such as accented characters, may not be printed correctly.

Yes, of course!

Sadly, we can't guarantee delivery times or offer the next day delivery service for non-UK addresses. The eCards and print at home options can be a perfect choice as your gift arrives instantly, they're also the green option!

World Gifts are an amazing way to make a difference! You buy a virtual gift, get a gift card to pass on and your donation will then change someone else's life.

For more details on how your purchase funds our work visit How it works

You betcha! World Gifts are real examples of CAFOD’s life-changing work from our projects around the world.

When you buy a gift, your donation will go into one of five funds that cover different types of work so that we can reach those most in need with practical help.

For instance, when you buy Teach someone to read, the money from your gift will go into our Education fund. It will then fund all kinds of CAFOD education projects that provide training, school supplies and safe places to learn.

Head over to Gifts in action to find out more.

We're so glad you asked! CAFOD is a charity that works with local experts to reach people in poverty throughout the world. We help families in Africa, Latin America, Asia and the Middle East to change their lives for the better.

To find out more, mosey on over to cafod.org.uk. Remember to come back when you're done!

The short answer is that we don't know! It's difficult for us to say how other charities come to price their virtual gifts and what is included in that cost.

We do know that all of our charity gifts are priced from real examples of our life-changing projects and include essential extras like training or tools.

Thank you, hooray and of course we can!

Please check out worldgifts.org.uk/schools for special fundraising ideas and free resources.

If you would like some World Gifts catalogues to give out at your school please call us to order some for free, or order here.

A huge thank you and hooray to you too! Please check out our worldgifts.cafod.org.uk/parish on special fundraising ideas and free resources.

If you would like more catalogues to give out at a carol service or after Mass, then please call us to order some for free.

We know that trying to fundraise in parishes is very different now. We hope you can still find a way to come together to buy some World Gifts!

We'd love to help you make big difference on your big day! We’re currently working on updating our wedding favours. They’re not available now, but we hope to have them available soon.

We know how important it is to be good stewards of the money donated to us and we work to lower costs where we can. Our World Gifts catalogue costs less than 6p to print. For every £1 we spent on promoting World Gifts, we raise more than £4 for our life-changing work overseas.

Refer a friend and you and your friend, will receive a gift on us!

Once you have placed an online order with us (minimum spend £10) you should see a Referral box pop up after the checkout. The Referral box will include a unique link which you can copy and send to your friend or loved one via email or through a messaging service.

Your friend will then need to use the link and purchase a World Gift that’s £10 or over to qualify for a free gift. Once they have completed their purchase, we will email you to let you know that friend has successfully completed their purchase and have qualified for the free gift.

You will need to place an order with us to get your unique referral link and share that link with a friend. Once they have placed an order, you will both receive a gift on us. Remember that you and your friend need to spend a minimum of £10 or more to qualify.

Once your friend has placed their order, we will send you an email containing a link to claim your free gift.

The code that you access at the checkout can be shared with as many people as you like, and they can all get a free gift when they spend minimum £10. However, if you are the referrer then you should only receive one email telling you that you can claim your free gift though, we've limited that to one per customer.

That's fine too! You can just ignore the email you receive from us letting you know your friend has claimed their gift.

First off, thanks for being so enthusiastic about World Gifts! You don't have to use the code generated at the checkout to recommend us; we're encouraging people to spread the word. Also, if your friend doesn't want a free gift, they can still follow the link and place the order but remove the free gift from their cart. Once they complete their order, you'll still be able to access your free gift, but we won't subject your friend to take one!

Your friend will need to spend at least £10 with us for you both to qualify for a free gift.

We want to say thank you! We hope a free gift will persuade some of you to recommend us who might not remember to otherwise (everyone loves a free gift after all). If you don't want to claim the free gift then you don't have to and don't worry, nothing will go to waste!

If you and your friend have placed an order with us and have qualified for a free gift, you should receive your free gift in the post via standard delivery (which can take anywhere from 2 weeks to 4 weeks to arrive especially during the Christmas and Easter rush) but if it’s been more than 10 days since we emailed to confirm your free gift, then feel free to contact us and we can check if it has been dispatched.

You can call us on 0808 14 000 14 or email us on worldgifts@cafod.org.uk.

No, this promotion is only available online.

Absolutely. Our eCards are sent by email and are therefore the greenest option, but rest assured that all of our printed items use paper that comes from sustainable sources

Why not order more than one? They're free and they will surely surprise and delight your friends and family! You can order online or call 0808 14 000 14 to speak to one of our lovely Supporter Care team.

The brilliant news is YES. We can claim Gift Aid on all virtual World Gifts along with any top-up donations.

Orders of tote bags, colouring pencils and the like aren't eligible for Gift Aid and neither are orders made by organisations like schools and parishes.

If you can, please tick the Gift Aid box when you make your order as we can do so much good with the extra money we claim!

Please note that although Gift Aid can be claimed on the donations towards World Gifts, due to the way in which Gift Aid is claimed, we are unable to attribute it to additional World Gifts.