Terms and Conditions

Refund policy

World Gifts and donations

If your donation has been been made in error or you change your mind about supporting CAFOD, we will honour your request for a full refund within 21 days of the date you made your donation.

To request a refund please phone +44 207 733 7900 quoting your order/reference number.

Refunds are returned using the original method of payment, so if you made your donation by credit card, your refund will be credited to the same card within 3 working days.

World Gifts colouring pencils

For unused, re-saleable trading items or for faulty goods, CAFOD will offer a full refund for items within 30 days of purchase. Beyond this period, refunds or credits will be at our discretion.

Your statutory rights are recognised.

Delivery Dates

We aim to have delivered your gift within 10 working days, by saving costs on postage we can invest the money from your gift in life-changing work.

CAFOD regrets it is unable to guarantee that orders received after 16 December will be delivered to supporters in time for Christmas.

We will, of course, do our very best to turn all orders around quickly and will continue to process orders received after the 16th. 

However, as Royal Mail will inevitably be very busy at this time of year we do feel unable to guarantee that orders received after 16 December, with free delivery, will be delivered by Christmas.

Alternatively, it’s £5 for express delivery (Monday to Friday) on orders received by 12 noon on 21 December, please call 0808 14 000 14 to place your order.

Use of this site

Use of this site is provided by CAFOD subject to the following Terms and Conditions.

  1. CAFOD reserves the rights to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

  2. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

  3. This site and the information, names, images, pictures, logos regarding or relating to CAFOD are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will CAFOD be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

  4. CAFOD tries to ensure that the website is up-to-date and functioning well. However CAFOD does not warrant that the functions and the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

  5. Copyright restrictions:
    • Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from CAFOD. Nothing contained herein shall be construed as conferring any licence by CAFOD to use any item displayed. Please write to permissions@cafod.org.uk to request permission.

    • Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not CAFOD). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

  6. CAFOD takes no responsibility for the content of external Internet Sites.

  7. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.

  8. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

  9. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

  10. Your personal data will be transferred to the U.S. for processing in line with the Safe Harbor Framework and continuing negotiations between European Court of Justice (ECJ), EU and the U.S.

  11. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.